The official support channel for ITCH is through your hardware manufacturer.
Numark Technical Support
USA
NS7, V7 & NSFX
Phone: +1 (401) 658 3131 ext. 1404
(Mon–Fri, 8:30am–4:30pm EST)
Email Support: please complete this form
NS6
Phone: +1 (401) 658 3131 ext. 1404
(Mon–Fri, 8:30am–4:30pm EST)
Email Support: please complete this form
Europe
All Controllers
Phone: +49 369 29657906
(Mon–Fri, 9:00–13:00 & 14:00–17:00 CET)
Email support: support@numark.de
UK
All Controllers
Phone: +44 1252 353850
(Mon–Fri, 9am–6pm GMT)
Email support: uksupport@numark.com
Online Support
To receive support through our online help forum please create a new Help Request by clicking the link below. You will receive assistance from the Numark and Serato support teams. Please provide as much system information as possible when starting your help discussion.
Start a new Online Help RequestITCH FAQs
Answers to the questions that everyone asks.
Metadata saved to Quicktime files in ITCH 2.1 is not compatible with older versions of ITCH ITCH Articles
Learn detailed information about how to get the best out of your Serato product.
